Privacy Policy

1. Introduction

Synda Tech Ltd ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website, use our VoIP hosting, SMS platforms, or request a technical quote.

2. The Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: First name, last name, and company name.
• Contact Data: Email address, telephone numbers, and billing address.
• Technical Data: IP address, browser type, time zone setting, and operating system used to access our platforms.
• Service Data: VoIP usage metrics, SMS routing logs, and technical requirements provided during quote requests.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new customer and provision services (e.g., 3CX licenses, n8n automation).
• To process and deliver your requested services, manage payments, and collect money owed to us.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To administer and protect our business and this website (including troubleshooting, data analysis, and system maintenance).

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

5. Third-Party Services

In order to provide our services, we may share specific technical data with trusted third parties, such as 3CX (for official license registration) and telecommunications carriers (for SIP trunking and A2P SMS routing). We do not sell your personal data to marketing agencies.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, or restriction of processing. If you wish to exercise any of the rights set out above, please contact us.

7. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact our engineering and support team at: